Have a complaint?

At the West Island Manor, we work hard to create for you a pleasant environment and we are committed to treat all residents with courtesy, fairness and understanding, respecting their independence and individual needs.

If you are experiencing dissatisfaction, please tell us about it by contacting Mr. Stephen Karakas who can be reached at 514-814-5854.

Please use our form template when expressing your complaint.

We will do our utmost to accommodate your request. However, if we were unable to satisfy your complaint, remember that an independent local complaint and quality service satisfaction commissioner has been appointed as required by law on health and social services. Our Local Complaints commissioner is Mrs. Heather Michelin, LL.B.,JD, LL.M. that can be reached at 514-707-0467. You may also reach her via email at hmichelin@westislandmanor.com

Be assured that your application will be treated with discretion and diligence. This service is offered to you, free of charge and in total confidentiality. Following the filing of your complaint, you will receive a receipt notice and after review of your complaint you will receive the findings in writing within 45 days after filing.

You can be assisted in your efforts by a person to whom you trust or a family member. You can also contact the Centre for assistance and support for complaints (CAAP) at: 514-861-5998 and 1-877-767-2227.

In addition: If you disagree with the conclusions of the local complaints commissioner about the subject of your concerns, you can contact the ombudsman whose contact information is:

Le protecteur du citoyen
1080, Beaver Hall
10th Floor, Suite 1000
Montreal (Quebec) H2Z 1S8
Phone: 514-873-2032
Toll Free Fax: 1-866-902-7130

Le protecteur du citoyen
525, boulevard René-Lévesque east
Suite 25.1
Quebec (Quebec) G1R 5Y4
Phone: 418-643-2688
Toll Free: 1-800-463-5070
Email: protecteur@protecteurducitoyen.qc.ca

*See the WIM company hierarchy / corporate structure