The West Island Manor’s mission is to welcome people with reduced autonomy by providing a safe environment and friendly care and support to all daily life activities. The Manor strives to maintain the operational autonomy of its residents. Our code of ethics is based on six principles. The application of these principles guides the attitudes and actions of the employees, as well as the policies of the establishment. 

Our principles

• We believe that everyone living in our institution is entitled to personal respect and dignity and respect for their autonomy and integrity regardless of his physical or mental condition, racial background, religion, or sex. Staff should address residents with respect, courtesy, kindness, and gentleness at all times.

• We believe that our residents are entitled to their privacy and confidentiality in all areas of their life and within their relationships with other residents. Staff must share great discretion with respect to residents’ condition and privacy.

• We believe that residents are entitled to their peace both physically and psychologically.

• We believe that residents are entitled to be informed about everything that concerns them, including their right to express their opinions at any time and respect of their surroundings.

• We believe that residents have the right to live in a clean and safe environment.

• We believe that our residents must have, at their disposal, the proper mechanisms that allow them to assert their rights and transmit their complaints as they deem necessary. 

Donation, bequest and solicitation

None within this establishment (employees and management) is permitted to accept gifts or favours from the residents. Every member of our personnel is mandated with the role to provide care and assistance, therefore tips and donations are not required. However, if you wish to show your gratitude, you may leave a small gift addressed to the entire staff, and management will make sure it’s distributed fairly. This directive complies with sections of the Act respecting health and social services. Additionally, staff cannot make any solicitation from residents.

The responsibility of the resident

The resident, at all times, must act in compliance with human rights, with respect for the property of others, and the general rules of civility and politeness. Promoted by our code of ethics, adherence for the rules of the residence is established for all residents and employees alike.